Sensitivity settings? Quick taps not registering

Discussion in 'XtendTouch' started by Lunaza, Nov 28, 2019.

  1. Lunaza

    Lunaza New Member


    I was wondering if there are sensitivity settings for the screen? The screen rarely registers quick taps and flicks, which is highly important to me because a big reason why I want a touch monitor is to play touch screen rhythm games on mobile. Even on normal use though, it frequently does not register if I just make a quick tap or swipe. I like the monitor, which is why I am here instead of immediately returning it, but I really need the monitor to be perfectly responsive to all of my taps.

  2. Support

    Support Administrator

    Hi Lunaza,

    First of all, I would like to thank you on behalf of the company for your support of this product.

    To answer your questions,

    there are no sensitivity settings for the screen.

    Technical-wise I am worried that no external touch screen can do what you expect.

    This monitor touch response isn't slow, but what you need to do requires almost no delay which an external screen cannot accomplish.

    Also, we've been focusing a lot of the touch accuracy and the XtendTouch has top-notch touch accuracy amongst products of a similar kind.

    Sorry about that but there is nothing we can do in this case to improve.
  3. Support

    Support Administrator

    The best-fit product for your purpose I believe is an Android-based tablet such as the Galaxy Tab S6, or the Huawei MatePad Pro.
  4. Lunaza

    Lunaza New Member

    Oh, that's a bummer. A tablet would be an option, but I have a friend with a portable touch monitor that I've tried, and it had no issues with sensitivity. The screen material itself feels the same as the XtendTouch, but it is responsive to all of my taps. It does not have a built in battery, however.

    I really wish the pepper jobs monitor was as sensitive to touch though. I like everything else about the pepper jobs XtendTouch better than my friend's monitor otherwise. Thanks for the reply.
  5. Support

    Support Administrator

    Thank you Lunaza,

    There are a lot of PROs about the XtendTouch, what you reflected could be one of the CONs,
    we shall seriously take note of this and improve it in future.