[Solved] Keybord and buttons work - but no gyro mouse

Discussion in 'W10 GYRO' started by Jesper Andreasen, Feb 28, 2019.

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  1. Jesper Andreasen

    Jesper Andreasen New Member

    Feb 28, 2019 #1
    Hello

    Got my W10 gyro and it worked 5min on my pc. And I loved it.
    Then the mouse/gyro stopped working - but the keyboard and shortcut keys still work.
    I tried changing the batteries, but no luck.

    In device manager I removed device HID and Mouse - and after a restart it worked again.
    BUT only 5 min...

    In device manager I can se the log writes:
    device hid was not migrated due to partial or ambiguous match

    Im on Windows 10 PRO version 1809
    And I just update all my drivers for BIOS, Chipset and USB. Still no luck.

    Please help me
     
  2. Ken

    Ken Administrator Staff Member

    Mar 1, 2019 #2
    Hi, may I know where are you from and where did you get the remote, please?
    We've tested on Windows Pro 1809 and the result is good,
    we don't see the "device hid was not migrated due to partial or ambiguous match" message.
    Is it possible that you test the remote on some other computers?

    By the way, are you aware that using the directional keys (left/right/up/down) and flipping over to the keyboard side shall disable the gyro mouse automatically? You need to manually activate the gyro mouse by hitting that button between Vol-/Vol+ after using the directional keys.
    10pro.jpg

    Try showing the hidden devices from the device manager,
    maybe there are some old mouses that you used are contradicting with the new one.
     
  3. Anthonysock

    Anthonysock New Member

    Mar 1, 2019 #3
    If your system files are damaged, your device could not migrate successfully.
     
  4. Anthonysock

    Anthonysock New Member

    Mar 1, 2019 #4
    I'd suggest you to refer this article on Use the System File Checker tool to repair missing or corrupted system files.
     
  5. Anthonysock

    Anthonysock New Member

    Mar 1, 2019 #5
    Sorry can not push the link
     

    Attached Files:

  6. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 1, 2019 #6
    Yes, im aware that the button needs to be pressed to get the mouse to work. And I just tried it on my laptop (Build 1803) Same issue.
    The mouse I bought from amazon.

    [​IMG]

    [​IMG]

    [​IMG]
     

    Attached Files:

  7. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 1, 2019 #7
    Tried the file checker on both computers, with no luck
     
  8. Bell

    Bell New Member

    Mar 1, 2019 #8
    try this it's strange . I wonder if you deleted that inf by mistake or not.
     

    Attached Files:

  9. Bell

    Bell New Member

    Mar 1, 2019 #9
    this is mine
     

    Attached Files:

  10. Ken

    Ken Administrator Staff Member

    Mar 1, 2019 #10
    Could you please post some pictures of the device connected and showing the above info?

    Amazon of which country please?

    No worries, we shall make sure you get a perfectly working device.
     
  11. Bell

    Bell New Member

    Mar 1, 2019 #11
    sorry wrong VID coz I plug two receiver this is the correct one
     
  12. Bell

    Bell New Member

    Mar 1, 2019 #12
    right one
     

    Attached Files:

  13. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 1, 2019 #13
    Thanks for all your help. Now I tried installing a fresh windows 10. it's only a couple of hours old and the problem is back.

    BUT this time I have steps :)

    1. step - fresh windows install on Lenovo T450 laptop.
    - [​IMG]
    2. step - plug usb for W10 in pc - The mouse works well.
    3. step - look in device manager - USB input device wont start
    - [​IMG]
    4. step - try and update driver, disable and enable - mouse works on W10 - but still error.
    5. step - unplug USB and plug back in. Now the mouse doesn't work (but the shourtcut keys and keyboard does)
    - [​IMG]

    THEN I tried clearing it all again.
    so now after a fresh install I plugged in the W10 and it works. nice.
    BUT when pluggin in my Logitech unifing dongle with K520 attached and MX master mouse.
    the W10 mouse stopped working again.

    TLDR;
    So on a fresh pc, the first USB mouse or keyboard was the W10 - it worked until I plugged in my Logitech mouse and keyboard...
     
    Last edited: Mar 1, 2019
  14. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 1, 2019 #14
    got it from amazon UK
    [​IMG]



    [​IMG]
     
    Last edited: Mar 1, 2019
  15. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 1, 2019 #15
    The msmouse.inf didn't cause the problem. Just tried replacing it manual with no luck
     
  16. Ken

    Ken Administrator Staff Member

    Mar 2, 2019 #16
    Could you please send us a private message about your contact information?
    We shall inform our UK reseller to contact you to arrange a replacement ASAP.
    Please remember to provide us your order number in the message, thanks!
     
  17. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 4, 2019 #17
    Thanks i send you a message
     
  18. Bell

    Bell New Member

    Mar 4, 2019 #18
    :cool::cool::cool::cool: nice camera！！！LOL
     
    Ken likes this.
  19. Ken

    Ken Administrator Staff Member

    Mar 4, 2019 #19
    got it.
     
  20. Jesper Andreasen

    Jesper Andreasen New Member

    Mar 23, 2019 #20
    Got a new unit. And it works flawless thanks a lot.

    What a great remote
     
    Richard and Ken like this.
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